Who should I contact if I have a problem with gaming?

First, contact jlibat's 24/7 live chat support — our team will help you confidentially. You can also write to us at support@jlibat.cam. In addition, talk to family and trusted friends. Remember, asking for help is an act of courage and we are always here for you.

🛡️ Safe and Responsible Gaming

jlibat Responsible Gaming —
Keep the fun safe

jlibat believes that gaming should always be a source of entertainment. Use our safety tools and guidance to keep your gaming experience secure and enjoyable.

21+ For adults only — age verification is required

Let gaming be a source of entertainment

At jlibat we believe that online gaming should be an enjoyable form of entertainment — never a source of financial pressure or mental distress. Responsible gaming means staying aware of your limits and keeping gaming balanced with the other areas of your life.

We are committed to ensuring a safe environment for every player in Bangladesh. Our platform has a number of automatic protection measures that help you maintain healthy gaming habits.

Remember — gaming is entertainment, not an investment. Never bet more to try to recover money you have lost. Set a fixed budget for each session and do not go beyond it.

⚠️ Important Warning

Gambling can be addictive. If you feel gaming is getting out of control, contact our support team immediately. Our 24/7 live chat service is always here for you.

Our Protection Tools

Use the safety features available at jlibat to stay fully in control of your gaming experience.

Setting Deposit Limits

Set a daily, weekly or monthly deposit limit. Once a limit is set it takes effect immediately. Increasing a limit requires a 24-hour wait, but decreasing it takes effect immediately.

Time-Out Feature

Take a break for any period from 24 hours to 30 days. During the time-out no deposits or betting will be possible on your account. Once the break ends, the account is reactivated automatically.

Self-Exclusion

Choose self-exclusion for a long-term break. You can close your account for 6 months, 1 year or permanently. Promotional messages are also paused during a self-exclusion period.

Setting Loss Limits

Gaming stops automatically once you have lost a set amount. This feature protects you from excessive losses and helps you stick to a conscious budget.

Reviewing Gaming History

You can view your complete betting and deposit history at any time. Check your spending regularly and analyse your patterns — this is the first step in responsible gaming.

24/7 Support

Our Bangla-speaking support team is always ready to help with any gaming-related concern. Get instant help via live chat or contact us by email — no judgment, just support.

21+

For Adults Only

Age Verification and Protection of Minors

jlibat provides services only to players aged 21 and above. Age verification is required at registration. Minors are not permitted to create accounts and if incorrect age information is found on any account, it is closed immediately.

If there are children or teenagers in your home, we recommend using parental control software on your device and never sharing your account login details. Keep your password secure and log out after every session.

If you believe a minor is using jlibat, please notify our support team immediately.

Warning Signs of Problem Gambling

If you notice any of the following signs in yourself or someone close to you, it may be time to seek help.

Spending more than your budget on gaming and placing larger bets to try to recover money you have lost.
Gaming at the expense of time with family, friends or work.
Being unable to stop gaming or feeling restless after stopping.
Taking on debt or hiding money from family because of gaming.
Relying on gaming to relieve stress, anxiety or depression.
Neglecting daily responsibilities (work, studies, family) because of gaming.
Not being honest with yourself about how much you are gaming.

The Golden Rules of Safe Gaming

Following these simple rules will keep gaming a source of enjoyment at all times.

Set a Budget

Before each gaming session, set aside a fixed amount of money that you can afford to lose without it affecting your daily life.

Stick to Time Limits

Decide in advance how long you will play each day. Set a timer and take a break when the time is up.

Do Not Play on Emotion

Never play when you are angry, upset or under the influence of alcohol. Play only when you are in the right state of mind.

Aim for Enjoyment, Not Winning

Gaming never guarantees a win. See winning as a bonus, not the main goal.

Take Regular Breaks

Take at least one break every hour. Get some fresh air, go for a walk or spend time with family.

Support and Contact

If you have any concerns about gaming or want to learn more about our responsible gaming tools, our team is always here for you.

24/7 Live Chat Support

Our Bangla-speaking support team is ready to serve you 24 hours a day, 7 days a week. Join live chat now to set up self-exclusion, change your deposit limits or share any concern.

Contact Us by Email

Contact us by email for confidential support. Our team will respond to your message promptly and help you take the steps you need.
[email protected]

Remember: If you feel that gambling is having a negative impact on your life, seeking help is not a sign of weakness — it is an act of courage. Talk to us; we do not judge, we only help.

Responsible Gaming FAQs

Answers to the most frequently asked questions about jlibat's responsible gaming policy and tools.

Log in to your account settings and go to the "Responsible Gaming" section. There you will find options to set a daily, weekly or monthly deposit limit. Decreasing a limit takes effect immediately, but increasing a limit takes 24 hours to come into effect — this is done for your protection. If you need help, let us know via live chat.

Self-exclusion is a voluntary decision that allows you to close your account for a set period or permanently. Options of 6 months, 1 year or permanent are available. During the exclusion period you will not be able to make any deposits or play any games, and we will not send you any promotional messages. To use this service, please contact our support team.

A time-out is a short-term break — from 24 hours up to 30 days. Once this period ends, the account is reactivated automatically. Self-exclusion, on the other hand, is long-term — from 6 months up to permanent. The account cannot be reactivated by you before the exclusion period ends. If you feel the problem is serious, self-exclusion is the better choice.

To open an account at jlibat you must be at least 21 years old. Age is verified during registration and proof of identity may be requested if needed. If incorrect age information is found on any account, the account will be closed and the balance will be returned. Protecting minors is our highest priority.

Yes, absolutely. Log in to your account and go to the transaction and betting history section to see your full record. You can also filter by a specific date range. Reviewing your own history regularly is an important part of responsible gaming.

First, contact jlibat's 24/7 live chat support — our team will help you confidentially. You can also write to us at [email protected]. In addition, talk to family and trusted friends. Remember, asking for help is an act of courage and we are always here for you.